> How do I make a claim and who do I contact?
Before 01/10/2025: Claims were validated by Arc Legal Assistance, then referred to the underwriter. Claims and customer service were handled by Arc Legal Assistance (Colchester).
After 01/10/2025: Claims are validated directly with the underwriter by Addept Insurance Services, meaning quicker decisions and faster service. Claims and customer service are handled by Addept Insurance Services (London). The helpline number (0330 024 1727) remains the same.
After 01/10/2025: Claims are validated directly with the underwriter by Addept Insurance Services, meaning quicker decisions and faster service. Claims and customer service are handled by Addept Insurance Services (London). The helpline number (0330 024 1727) remains the same.